Free PDF Customer Satisfaction Is Worthless Customer Loyalty Is Priceless How to Make Customers Love You Keep Them Coming Back and Tell Everyone They Know
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Amazon.com ReviewTo longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service." Based on a philosophy that's been developed through his syndicated business columns and the more than 150 seminars that he gives each year to companies such as Radisson, Sony, NationsBank, and Time Warner Cable, the book outlines his formula for making customers so faithful they "will fight before they switch--and they will proactively refer people to buy from you." Regularly employing oversized type in screaming bold fonts to grab the reader's attention, Gitomer breathlessly recounts his start-to-finish approach to becoming "memorable" to consumers along with illustrative tales of his own encounters with particularly egregious examples of poor service. All of this is bolstered by an ongoing sampling of his inspirational quips and a variety of self-evaluating quizzes designed to pinpoint individual strengths and weaknesses. Take a deep breath, read it straight through, and prepare to delight thy customer! --Howard Rothman Crossfire Alarms - Customer Reviews CROSSFIRE SMOKE ALARMS. When family comes first the most important thing is knowing what it takes to keep them safe. Crossfire Alarms prides itself on never settling ... 101 Customer Service Quotes To Better Your Business Every business wants to develop a stellar reputation. Over time that positive sentiment not only earns repeat business but also eventually earns trust. Customer ... 101 Best Inspirational Customer Service Quotes 101 best inspirational customer service quotes to inspire your organization in today's competitive customer-focused economy. Health Yahoo Beauty Mike Harrington Lost 209 Pounds: Sometimes I forget that I can just go into any store and buy clothes off the rack! Top 5 reasons why "The Customer Is Always Right" is wrong ... 496 thoughts on Top 5 reasons why The Customer Is Always Right is wrong 100 Inspirational Customer Service Quotes InsightSquared The key is to set realistic customer expectations and then not to just meet them but to exceed them preferably in unexpected and helpful ways. Richard ... Customer Churn: 15 Tactics To Improve Your Churn Rate Your customer churn rate has a direct impact on your customer lifetime value and the ability to grow your business. If your customer churn rate is higher than 10% ... 101 Inspirational Customer Service Quotes As customer service becomes an important way to differentiate your business Omar Zaibak brings you 101 of his favorite inspirational customer service quotes to keep ... Top 25 Customer Service Books You Should Read - HappyFox Shares Will a customer service book help understand customer service trends? Perhaps. There is no dearth for customer service books these days. But have you read the ... Louis Vuitton Corporate Office Headquarters HQ Louis Vuitton corporate office location in the USA phone number headquarters address email. reviews complaints and ratings.
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